Privacy notice

a. Enquiry and contact information

Your name, email address, contact number, the certification programme you are interested in, the content of your message, and the date and time of your enquiry together with your consent record.

b. Enrolment and certification information

Where you enrol in a programme: your full name as it appears on your identification, your employer and job role, your qualification and experience details where a certification body requires them, your attendance records, and your assessment or examination results.

c. HRD Corp and funding information

Participant, employer and programme information, attendance evidence, invoices, declarations and supporting documents required to facilitate grant applications, claims, audits or compliance.

d. Images, audio, video and collaboration data

Photographs, event images, recorded sessions where applicable, virtual-class display names, audio, video, chat messages, shared files and participation in optional study or messaging groups.

e. Certification finder

Your name, consent record, and the questions and answers in the certification-finder conversation, including what you tell us about your work, experience, education and goals, together with the date and time of each turn.

We do not currently collect payment information through this website. If we introduce online payment in future, this notice will be updated before that facility becomes available.

We process your personal data to:

respond to your enquiry and provide information about our training programmes

suggest a certification from our catalogue when you use the certification finder on this website, and follow up on that conversation. The suggestion is not a determination of whether a certification body will accept you

register your enrolment, deliver your programme and issue attendance or completion records

register you with the relevant certification body and administer your examination

prepare and submit grant applications, claims and supporting documentation, and respond to audits

record and deliver virtual sessions, and operate optional study or messaging groups

meet our legal, regulatory and accreditation obligations

We do not sell your personal data, and we do not use it for automated decision-making or profiling.

Providing your enquiry details is voluntary, but without your name and contact details we cannot respond to you.

The certification finder needs your name and consent, as described in section 2(e). Without them we cannot start that conversation. Our staff who administer the website can read it.

For enrolment, certification registration and funding claims, the information described in sections 2(b) and 2(c) is required. If it is not provided, we may be unable to register you with a certification body, deliver your programme, or process a grant or claim on your behalf.

Where sessions are recorded, we will tell you before recording begins. Participation in optional study or messaging groups is voluntary.

We may disclose your personal data to the following classes of third parties:

certification bodies and their examination providers, where registration or examination administration requires it

HRD Corp and other funding or grant bodies, and your employer or sponsoring organisation, in connection with applications, claims, audits and compliance

our trainers, assessors and course administrators, where necessary to deliver your programme

technology providers that operate our website, database, communications, certification finder and virtual classroom systems on our behalf. These providers act on our instructions and are not permitted to use your data for their own purposes.

professional advisers, auditors, regulators, government agencies or law enforcement, where we are required or permitted to disclose by law

Some of the systems described in section 5 store data on servers located outside Malaysia. By providing your details, you consent to your personal data being transferred to and stored outside Malaysia for the purposes set out in section 3.

We apply reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access, and we retain it only for as long as necessary for the purposes above or as required by law, accreditation rules and funding audit requirements.

Under the PDPA you have the right to:

request access to the personal data we hold about you

request correction of data that is inaccurate, incomplete or out of date

withdraw your consent to our processing of your data

limit the processing of your data for direct marketing purposes

To exercise any of these rights, contact us at info@globalmaster.com.my. We will respond within the period required by the PDPA, and may need to verify your identity first.

Withdrawing consent may mean we can no longer deliver a programme, complete a certification registration, or process a funding claim on your behalf.

We may update this notice from time to time. The current version is always published on this page, with the date of last revision shown at the top.

Global Master Training & Consultancy Sdn. Bhd. Registration No. 202301002074 [1495993-X] B-5-8, Plaza Mont Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia Email: info@globalmaster.com.my Telephone / WhatsApp: +60 10-299 6511